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Just a quick note to say that all the products that I have purchased from Vigo presses have been for very good quality and the order and delivery time have been excellent. -* Des's feedback Oct 16
I am impressed by your customer service -* Chris's feedback Oct 16
Arrived safely this am- what an efficient bunch you are! -* Marks feedback Oct 16
I didn't need to wait in -* Stephens feedback August: .Just had my apple crusher delivered. Very impressed with DPD
who gave an hourly delivery slot and kept to it, unlike other companies, so I didn't need to wait in. Thanks
I just want to tell you how impressed I am both with your Press and with the delivery. -* Aileen's feedback July: A booking on Friday lunchtime enabled me to be bottling Rhubarb juice at lunchtime on Monday. Incredible! Your instruction booklet is logical and concise so absolutely no problems whatever.
Over engineered this product much to my delight -Adrian's feedback, February: "I recently retired after 40 years working as a professioanl engineer and later in quality assurance in a University. I was recently given an Amazon voucher as part of my retirement present and decided to purchase a wine press. After a great deal of searching I decided that I liked your 4.5 litre worktop press because it appeared to be sturdy and the screw was outside the fruit, unlike some others. I have now used it to press apples, sultanas and blackberries and I am 100% delighted with the results. As I'm old and cranky and have spent my life in precision engineering and quality assurance, I am usually disappointed by the quality of most manufactured goods that I buy - everyone seems to want to cut corners. You on the other hand have slightly over engineered this product much to my delight :) I feel quite certain that it will outlive me despite the fact that it will be given a great deal of work to do next autumn!"
Fantastic! - Danielle's feedback, September: "What a fantastic bit of equipment [The Destoner]. We have destoned our plums a fraction of the time it normally takes. Thank you Vigo!"
A brilliant service - Jo's feedback, April: "Everything received, thank you. A brilliant service."
Friendly and helpful - Alice's feedback, December "I've been looking on your website for how I can leave feedback on your excellent customer service. The replacement pasteuriser arrived incredibly quickly - in time for this year's harvest - and with no quibbles after our last one broke, after being used only once but just out of warranty. I was so impressed with Vigo's understanding and efficiency in dealing with this. I've used Vigo several times in the past and will now not look elsewhere. If only all companies could be as friendly and helpful! With many thanks."
Excellent service - Colin's feedback, October: "What excellent service, I received the goods yesterday afternoon. You are to be congratulated on a brilliant response. Thank you."
We will treasure them - Robert's feedback, September: "Many thanks for such prompt delivery. The press and crusher arrived today.
The press and apple crusher are wonderful. A fine piece of Engineering , something we will treasure for years to come."
Congratulations! - Colin's feedback, October: "What excellent service, I received the goods yesterday afternoon. You are to be congratulated on a brilliant response."
Really impressed with the quality - Jennifer's feedback, November: "I just wanted to drop you a quick email to say thanks for a brilliant service. We just ordered the basic cider making kit to make cider for the first time. It came really quickly and we are really impressed with the quality. Also, we found that the syphon tube hadn't been included. When we rang up a new one was dispatched immediately without question, so thanks.... We're only amateurs now, with one tree, but when we are turning professional we'll definitely buy Vigo kit."
Thank you for a superb product - Mr Mardell's feedback, July: "I have no doubt you have heard all this before, but I make no apology for saying it again, because each new customer embarks, so to say, on a voyage of discovery, and when he encounters new delights he wants to talk about them. Having grown soft fruit in my garden and made jam from it for some fifty years, this year my wife said no more pips, please. The Vigo 4.5 litre press arrived yesterday, I picked the Tayberries and followed the [pressing] instructions. The Tayberry and rhubarb jam was made this morning, and I am here to tell you that this has to be the best jam in the world. So this is to thank you for a superb product, at a value-for-money price, received in perfect order, right on time, packaged with great care (credit to the despatch manager) easy to use, highly effective, and contributing largely to a result which meets with the approval of the wife - a thing never easy of achievement. An excellent investment."
Fantastic service - Mr Berry's feedback, November:"If you ever require assistance from Vigo customer services…then fear not!!! Their approach and execution to this area of business, is truly outstanding… I was unlucky to have an issue with a component on one of their presses, they could not do enough to put the situation right in the shortest possible time possible, and with the least impact on me. Thanks Amanda...Fantastic service"
Very impressive - Lindy's feedback, July:"Thank you so much for a very fast and efficient service – the parcel arrived this morning. Very impressive as I only ordered it yesterday."
Of very good quality Eddie's feedback, July: "My goods arrived today, thank you for your prompt dispatch. I am very happy with everything and the press [12 litre cross beam] appears to be of very good quality. I look forward to using it when the apples are ready. It was a pleasure doing business with you."
I will be recommending you to all my friends - Mike's feedback, November:
"First thing on Monday 29th October I called Vigo to order the new kit, I was extremely lucky in getting straight through to Becky, she was charming, knowledgeable, helpful and above all most professional, she made spending nearly £2k almost a pleasure! I ordered the Spidel Apple Mill, the 90 litre Hydro press and the Stainless pasteuriser, the expertise and advice from Becky was first class, everything arrived on the allotted time and the delivery driver was excellent. All of the equipment was put to use the following Saturday, we made 160 litres of cider and 30 litres of apple juice, with an unexpected bonus that everything was finished and all washed up by lunch time! I am absolutely delighted with all of the equipment and the service from Vigo, I will be recommending you to all of my friends."
This level of service does your company credit - Andy's feedback, November:
"Many thanks for your very prompt help with this matter - in particular for going to the trouble of repairing (and returning) the original bag - this level of service does your company great credit and is a refreshing approach ay a time when most companies seem to have forgotten how to treat customers and ensure their long term retention."
Thank you all for the great service - Ian's feedback, September:
"Just a quick email to thank you all for the great service I've received from you. Only ordered my press and crusher yesterday! They arrived a little while ago, and I'm very pleased with the quality. Looking forward to a little hard but fun work now."
A superb piece of engineering! - David's feedback, September:
"On 16th September I placed the above order with you for a 12 Ltr. press and some filter bags, on the 17th I received the order (just over 24 hours later). The item itself looks to be a superb piece of equipment and (as an ex-engineering designer) I am very pleased with it. I just want to thank you for such a quick delivery and an excellent piece of kit."
You won't need anyone else! - Declan's feedback, July:
"It can be difficult to access best practice case studies when you are based in Northern Ireland. When we decided to set up a community food project, Incredible Edible Cloughmills, with a focus on harvesting and using fruit we looked at all the information we could find and much of this pointed towards Vigo Ltd as a reputable source of information and products. This only tells half the story. As complete novices, we found Amanda and the team at Vigo patient, reassuring, informative and obviously keen to provide us with the best and most suitable equipment for our needs. Product quality is vital and there for all to see but for us, the amazing and human nature of their customer care was the most important factor. We have no hesitation in recommending Vigo so make them your first call, you won’t need anyone else!"
Great service - Michael, July:
"Thanks for the great service. Have received goods, will be recommending you to others."
Extremely impressed - Richard, March:
"I am extremely impressed - my order arrived securely packaged today. It's nice to know that there are still companies out there who care about good service."
A joy to use - Alan, February:
"Firstly I want to say that after making my first cider (60 litres) how enjoyable and fulfilling the whole process has been. The experience is greatly enhanced by your first class equipment which is made to a high standard, is a joy to use and produces excellent results."
I'd recommend Vigo to anyone - Ian, February:
"We have gone from a handful of bottles to 6,000 per year each one labelled by hand across the kitchen table and all on Vigo equipment which is without doubt top quality robust and simple to use. I’d recommend Vigo to anyone." See Ian's website at Our Small Farm
A really big thank you - Sarah, January:
"A really big thank you for delivering our apple press just before Christmas in all the awful weather. We are very excited at the thought of using it this year. So far we have had a very good look at it in the boxes and it looks great, but have not yet assembled it. We may call on you again for expert tips for apple pressing! Happy new year!"
It's clear why Vigo is the first place to start - Alison - October:
"I'd like to say how very pleased I am with the service at Vigo. The sales staff are very knowledgeable and very friendly; nothing is too much trouble and humour is part of the service. The pallet arrived perfectly; the items were all superbly well packed. It is quite clear why Vigo is the first place to start and buy from."
Quality does you credit - Alan from Denmark, October:
"Thanks, the delivery was made today. I was highly impressed with the press, and have crushed 10 litres of apple juice in my enthusiasm. Please do maintain quality, it does you credit, because I have seen some very shoddy UK exports in recent years, not least Shetland wool accessories. The press is now kept in my kitchen where all can see it, and perhaps someone or other will want one too."
Brilliant service - Helen, September:
"I would like to thank you on your brilliant customer and delivery services. I made good cider over the weekend, with my friends and the pulpmaster was fantastic. Thank you again and I hope to order more from you."
Efficient service - Janet, July:
"Safely delivered today -thank you for your efficient service!"
It works Perfectly - Stephen, October:
"My order of the Classic Crusher arrived today, and I am delighted with the engineering quality and finish. It works perfectly, creating the "mash" for the juicing process, and I shall never again be bothered with having to store the excess fruit crop in a mouse proof location. Apple and pear juice from the freezer, what could beat that!"
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